FAQs

Once you have found a product you like, click on it to access the relevant product sheet and you will view all the relevant information on the item in detail. To add it to the cart click on the "Add to cart" button. You will be automatically redirected to the first page of the cart, where you can decide whether to complete the purchase or continue shopping by looking for other items. If you decide to continue shopping, while browsing you will continue to see the 'cart' image (image of a stylized bag at the top right of the interface) with its contents, together with the total value of your shopping. After shopping, to proceed with the order, click on "Proceed to Checkout" inside the cart. If, on the other hand, you want to complete the purchase immediately, if you are a registered user, log in or register on the site if you have not yet done so. You can also complete the purchase without registering. You will be asked to choose a shipping and billing address, you will be asked to choose from the payment methods available in your country. Moero reminds you that payment is completely secure, as credit card data is protected from unauthorized access by means of encrypted data transfer SSL ('Secure Socket Layer'), not accessible to third parties. Finally, having made the appropriate checks on your transaction, the information on your order will be sent to www.moero.it and a thank you message will inform you that your purchase has been successfully completed.

Not at all. You can do all the tests you want and then decide not to complete your order even though you have added products to your cart.

After entering the data required for payment, you will be redirected to the purchase confirmation page, containing the order number and date. A thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive an e-mail containing the details of the order you have submitted and the confirmation that it has been received correctly.

All Moero wallets are selected, checked, sanitized and shipped from Italy.

we ship to Italy with free standard GLS

European Union at a cost of €15 in Switzerland at a cost of €25

Original Moero is not sold on Amazon , unfortunately if you search for Moero wallet on amazon, you will get results of similar products but none with Moero Brand, Moero quality and Moero guarantee.

It is possible on our site to purchase with the Amazon Pay payment method where with the appropriate button you can pay with the card registered on your amazon profile and shipping data.

We have many authorized centers in Italy, send us an email to info@moero.it to find the shop closest to your home.

We ship with GLS courier free standard mode with Flex delivery service

additional paid services

Exchange

telephone notice

saturday express12(major cities only)

express12 (major cities only)

Attention:

all sprinter services during black friday, prime day are suspended

Delivery in 24/48 hours on the national territory

Delivery in 48/72 hours to the islands

flex delivery included in all shipments

how it works: Through a link sent via e-mail and/or sms, he can access a management area, both before and after the first failed delivery attempt, where he can choose up to six customization options.

The service provides by default the possibility of selecting a new delivery date or the choice of the collection point ; but the flexibility doesn't end there because, if you want, you can assign other delivery options to your customers: a new shipping address , a safe place of delivery, authorize collection by a neighbor and refuse delivery .

Once the order has been confirmed in all its steps, it will no longer be possible to cancel it, but you can exercise the right of withdrawal within fourteen days of receipt of the package. Moero reserves the right to cancel the order if it is not possible to verify the correctness of the information regarding the shipping address and billing information. Moero also has the right to cancel an order that we consider has the purpose of resale by the buyer. In case of cancellation by Moero, you will obviously not be charged any cost.

call us on 3512472601 from Mon to Fri from 9:00 to 14:00

or send an email to assistance@moero.it

Hi, thank you for contacting Moero!

To change the model we use the EXCHANGE service cost € 10.00: the courier collects the wallet to be replaced and delivers the chosen wallet to you

the exchange cannot take place beyond 7 days from the delivery date

to access the service contact assistance@moero.it indicating

name surname

order code

model to choose

NB any price differences will be calculated at the time of purchase

ATTENTION: customized Products and products purchased during Prime Day and Black Friday cannot use the exchange service

the exchange service is suspended during prime day and black friday

Moero holds up to 13 cards, 7 cards in the aluminum card holder and another 6 divided into the internal pockets.

Be careful not to insert too many cards with numbers in relief, the latter are worth 1.5.

Moero ClipCard holds up to 25 cards.

Moero CashBox holds up to 9 cards, 6 in the automatic card holder and 3 more in the money clip.

The new identity card fits both in the aluminum card holder and inside one of the two pockets.

The old ID card must be inserted without the plastic film between the two inside pockets. It is not folded right angle because it follows the curve of the card holder.

here the video

In the Standard version of Moero you can insert up to 2/3 coins in one of the two internal pockets.

In the Zip version of Moero you can insert up to 10 coins in the bellows pocket with zip closure.

The moero banknote holder is in abs and guarantees a long duration of use.

HI! Buying and personalizing a Moero wallet is very simple!

1) Choose the model you want,

2) click on the CUSTOMIZE button

3) upload the logo in jpeg or png format

4) place the logo where you want (2D preview)

The amount varies depending on the logos inserted

The Moero aluminum card holder protects against bending, breaking, demagnetization and cloning of contactless cards

The Moero card holder protects against demagnetization.

The Moero card holder protects against the cloning of Contactless cards.

Our new card holder has the new Card Lock system placed in the corner.

Compared to similar competitor models, it does not have internal brakes which cause the cards to fall over as they wear out over time. Moero has Card Lock and is safer than any similar product on the market.

The new 4.0 Max version has a more comfortable and easier ejection system than the 3.0 version thanks to the new double function button.

function 1: pressing ejects the cards

function 2: SOS, by lifting the lever the cards are unlocked in case of excessive number of cards by the customer.

The Moero warranty covers manufacturing defects for 2 years.

It does not cover accidental damage such as falls or damage done such as tears in the seams or broken zips;
It does not cover damages caused by the consumption of the leather, which occurs naturally.

NB

to take advantage of the kasko policy you need to register on the site

Although Moero products are made to strict quality standards and with the best quality materials, they are not indestructible. The warranty does NOT cover damage caused by abuse, accidents, abrasion, water, solvents, wear and tear and damage caused by carriers.

The warranty also does not cover accidental damage such as the breakage or loss of the contents of a wallet, loss of use or time, or other similar expenses.

the Guarantee does not cover the breakage of the zip, stitching and abs

the warranty does not cover shipping costs to our factory

The Moero cardholder has a 24-month warranty. At the time of purchase, by registering on the site, the Kasko insurance policy on the aluminum card holder is activated free of charge for 12 months.
Kasko covers all damages regardless of the customer's responsibility and the free replacement of the aluminum card holder up to a maximum of 1 time in 12 months including shipping costs.
Over 12 months within 24 months the card holder can be repaired in the company. The repair costs are borne by Moero.

the card holder will be BLACK by default

for the PRO guarantee the Metal models will be shipped

If your wallet has a manufacturing defect, bring your wallet with proof of purchase to your Moero dealer, or send an e-mail to assistance@moero.it: we will be happy to offer you our assistance.

the production defects are not tears, breaks and dents as the wallets are meticulously checked before being shipped.

the card holders are tested for 24 hours with automatic opening and closing

The moero card holder has an anti-fall safety system, lower the lever to get them out.

The Moero card holder has an internal security system and understands if you press the vacuum lever without removing a card.

The security system holds cards internally if not used without removing a card.

Normal use involves ejecting cards, withdrawing at least one card, inserting the card.

Here the video

Refund Policy / Refund Policy

Moero recognizes the right of withdrawal as provided for by current legislation. The deadline is 14 days .

It will be possible to request an exchange with another product (exchange service) or a refund (shipping costs to be paid by the buyer).

To exercise the right of return, the following conditions will be essential:

1: The product must not have been used or damaged and must still have the intact packaging;

2: The paper cards inside the wallet and the paper cards inside the box must be present;

3: Wallets that are scratched or have bumps on the aluminum card holder will not be accepted in any way.

4: Custom models cannot be returned or exchanged

The Consumer Customer acknowledges and expressly accepts that, in the case of purchase of tailor-made and/or personalized products, the right of withdrawal is excluded pursuant to article 59, paragraph 1 letter c) of Legislative Decree 6 September 2005, no. 206. Products sold by the Seller and on which any type of graphic sign has been imprinted at the request of the Customer are considered personalized.
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Return terms

Within 10 calendar days of delivery, the customer must send the product with the withdrawal form on the next page inside.

Within 10 days of receipt of the goods, Nephos srl will make the refund in the form used at the time of payment.

The refunded amount will be net of the shipping costs incurred by us. The only expense that the customer will have to bear to exercise the right of withdrawal is that of sending the goods to our office.

Over 10 days up to a maximum of 14 days it is necessary to send a registered letter of the withdrawal form in which the tracking data of the package are indicated

N:B: it is not possible to deliver the products manually on site as there is no physical store but an administrative office.

! ATTENTION ! without tracking data on your part for the return shipment, it is not possible to issue a refund.

If for personal reasons it is not possible to rely on a trusted courier, you can use our DHL express courier at a cost of €10.00.

Attached is the link

https://www.moero.it/products/dhl?_pos=1&_sid=32ec9c8f2&_ss=r

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! ATTENTION !

insert the completed withdrawal form inside the package.

Copy and paste the form below and fill in all the fields with your data

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Withdrawal form

Addressed to:

Nephos srl

Via Benedetto Croce 50

Casoria (Italy)

Courier notes CONS BEFORE 2.00 pm

I/we hereby notify the withdrawal from my/our contract of sale of the following goods/

services:

________________________________ (insert here a description of the goods/services from which

purchase you intend to withdraw)

Ordered on: _______________________ (insert date)

Received on: __________(insert date)

Name of consumer(s):_____________________________________________

Order code __________________

Address of the consumer(s):_____________________________________________

Signature Date:_____________

at the following address:

Nephos srl

Via Benedetto Croce 50

zip code 80026

Casoria(Naples)

The refund will be made with the same payment method used

send us an email to assistance@moero.it describing your problem